Delivery

After ordering online, you will receive an email confirmation containing your order details within a few minutes of ordering. We pride ourselves on our prompt delivery service. All orders are dispatched as soon as possible. We aim to dispatch within two working days of receipt of order for the standard delivery option and same day
dispatch for orders processed prior to 12pm AEST for Express Shipping.  We accept no responsibility for undelivered parcels or lost mail due to the fault of Australia Post or overseas postal services. Should registered post be required for any deliveries, please make your request known upon ordering, and an extra fee (equal to that charged by Australia Post) will be added to your purchase total and advised once the sale is complete. Non delivery of an item due to an incorrect or incomplete delivery address being provided is also not the responsibility
of Urban Beauty Australia Pty Ltd

Delivery Costs

Small Parcels up to 500g

Flat Rate Australia Wide

Standard Shipping $8.50
Express Shipping $10.85

International Shipping To NZ

Standard Shipping $19.50
Express Shipping $28.74

Medium  Parcels up to 3kg

Flat Rate Australia Wide

Standard Shipping $ 13.80
Express Shipping $15.65

International Shipping To NZ

Standard Shipping $41.00
Express Shipping $50.00

 

 

Please note: next day orders placed on Friday will be delivered Monday or the next working day (in case of Public Holidays).

 

Website Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Urbany Beauty Australia Pty Ltd T/as Airbase Australia  Make-Up’s relationship with you in relation to this website.

The term “airbasemakeupaustralia.com.au ” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of this website.

Read More

The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without Airbase Make-Up Australia’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia..

Returns Policy

We offer an exchange service for change of mind within 14 days of invoice date, and a refund service for any item that arrives with manufacturer faults.  Please contact us prior to returning any goods.

Should the items ordered be unsatisfactory due to a wrong choice on your part, the item/s may be exchanged WITHIN 14 DAYS for item/s of equal or greater value.  Items are unable to be accepted if used in any way as this contravenes Hygiene Laws. Items will not be accepted in any condition other than new condition, and all packaging and seals must be intact, allowing the item to be resold. Please contact us prior to returning any goods. Cost of delivery for exchange items also at customer expense despite invoice total.
Should the items ordered be unsatisfactory due to manufacture faults, the item should be returned for our evaluation, and upon approval, an item that is equal to or as close as is practicable to the item originally sold, will be provided in exchange. Alternatively, a refund may be granted.

 

Privacy Policy

Urban Beauty Australia Pty Ltd T/as Airbase Australia  Make-Up  is committed to protecting the privacy of our customers and visitors. Personal information received by Urban Beauty Australia Pty Ltd T/as Airbase Australia  Make-Up is not shared with or sold to third parties.
Information is collected during site visits. Site visit information is used only in aggregate form to help enhance the overall Airbase Australia experience.

We may collect the following information:
name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

airbasemakeupaustralia.com.au utilizes cookies to help optimize and customize the user experience. Cookies enhance efficiency and allow us to recognize returning visitors.
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
airbaseaustraliamakeup.com.au  does provide links to other web sites but is not responsible for the privacy practices or content of these other sites.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.